Privacy Policy

Last updated: July 2026

The Three Horseshoes respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you use our website, contact us, make a booking, stay with us, sign up to updates or visit The Three Horseshoes.

Who we are

The Three Horseshoes
Caker Lane
East Worldham
Alton
Hampshire
GU34 3AE

Email: threehorseshoesalton@gmail.com
Phone: 01420 559258

For the purposes of UK data protection law, The Three Horseshoes is the data controller for the personal information we collect and use.

Information we may collect

We may collect personal information when you:

make a table booking
book accommodation
contact us by phone, email or through the website
make an enquiry about a function, group booking or motorhome stopover
sign up to receive updates or marketing emails
visit or use our website

This information may include your name, email address, phone number, booking details, enquiry details, dietary or access requirements you choose to share, vehicle details for motorhome stopovers, and any other information you provide to us.

Our website may also collect technical information, such as your IP address, browser type, device information and how you use the site. This may be collected through cookies or analytics tools.

How we use your information

We use your information to:

respond to enquiries
manage table bookings
manage room bookings
manage function, group or motorhome stopover enquiries
provide customer service
send updates or marketing emails where you have opted in
improve our website and services
meet legal, accounting or regulatory requirements
protect our business, website and customers

Our lawful basis for using your information

We use your information where it is necessary to provide a service you have requested, such as managing a booking or responding to an enquiry.

We may also use information where we have a legitimate interest, such as improving our services, responding to customers or managing our business.

Where we send marketing emails, we will only do this where we have your consent or another lawful basis to do so. You can unsubscribe at any time.

We may also use information where we need to comply with a legal obligation.

Sharing your information

We do not sell your personal information.

We may share information with trusted service providers where needed to run the business, such as website hosting providers, booking platforms, email marketing services, payment providers, analytics providers, IT support or professional advisers.

Where we use third-party services, they are only allowed to use your information for the purpose of providing their service to us.

Table bookings and room bookings

If you make a table or room booking through a third-party booking platform, that platform may collect and process your information in line with its own privacy policy. Please check the privacy information provided by the booking platform when making your reservation.

Cookies and analytics

Our website may use cookies and similar technologies to help the site work properly, understand how visitors use the site and improve the visitor experience.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

How long we keep your information

We only keep personal information for as long as necessary for the purpose it was collected.

Booking and enquiry information may be kept for a reasonable period so we can manage customer service, records and business administration. Financial or transaction records may be kept for as long as required by law.

Marketing information is kept until you unsubscribe or ask us to remove your details.

Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to access your information, correct it, ask for it to be deleted, restrict how it is used, object to certain uses, and withdraw consent where consent is the lawful basis for processing.

To exercise your rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how we use your information. The ICO explains that privacy information must be clear and accessible, and individuals should be told about their rights and how their information is used.